International yearbook of library and information management 2002-2003

the digital factor in information and library services

Implementing digital reference services

setting standards and making it real

Implementing Digital Reference Services: setting standards and making it real is a collection of papers from the Third Annual Virtual Regerence Desk (VRD) Digital Reference Conference held 12-13 November 2001 in Orlando, Florida, USA, which have been brought together to form a comprehensive survey of ...

Co-operation in action

collaborative initiatives in the world of information

Creating a successful e-information service

E-learning and teaching in library and information services

Networked technologies are dramatically changing education and training, as they enable people to access more and more information online and to communicate with others across boundaries of place and time. Online learning is an increasingly important approach to user education, information literacy and LIS staff ...

Libraries without walls 4

the delivery of library service to distant users

Definire e catalogare le risorce elettroniche

Building a successful customer service culture

a guide for library and information managers

Challenge and change in the information society

La escene et les images

The library and information professional's guide to plug-ins and other Web browser tools

selection, installation, troubleshooting

The library Internet trainer's toolkit

Public Internet access in libraries and information services

Public access to the internet is arguably the most important current development in library and information services. It presents a series of highly demanding issues for information professionals in all sectors. Public anxiety about harmful internet content and inappropriate use, particularly by children, continues to ...

The advanced Internet searcher's handbook

Know it all, find it fast

an A-Z source guide for the enquire desk

Attracting, educating and serving remote users through the Web

a how-to-do-it manual for librarians

Getting and staying noticed on the Web

your Web promotion questions answered

Now that so much information is communicated via the internet, it has become essential for any library or information service to promote itself on the web by creating its own website. This exciting new book tells you everything you could possibly need to know about ...

Planning for integrated systems and technology

a how-to-do-it manual for libraries

Information and IT literacy

enabling learning in the 21st century

In the current global context of escalating information-richness, the preparation of individuals to be effective information users - as learners, as employees and as citizens - is becoming an imperative. Until recently it has been common to view IT literacy and information skills literacy from two different ...

Conducting the reference interview

a how-to-do-it manual