- Chapman ,M.
- MANAGEMENT POCKETBOOKS, LTD. LAUREL. Alresford, 2002
Contents: INTRODUCTION THE FIVE STEPS TO EMOCIONAL INTELLIGENCE: 1. Self-awareness 2. Emotion management 3. Self-motivation 4. Relationship management 5. Emotional coaching ASSESSING & DEVELOPING YOUR EMOTIONAL INTELLIGENCE DEVELOPING AN EMOTIONALLY INTELLIGENT ORGANISATION FINAL THOUGHTS FURTHER READING, REFERENCES & RESOURCES