Knowledge and information management

the DNA of success

Since publication of the author's influential "Competing with Knowledge" in 2001, not only have there been significant developments in the knowledge management (KM) field, but public and private organizations have been transformed by the universal adaptation of ICT, which has taken information management (IM ...

Making search work

implementing, Web, intranet and enterprise search

In all organizations, the value and volume of unstructured information is significantly greater than that of structured data. Organizations rely on folder structures and information architecture to locate information on shared drives and intranets, but become overwhelmed by the amount of new content. They need ...

Organizing information

from the shelf to the Web

Tomorrow's LIS professionals will have to be conversant with all the tools and techniques for organizing information in different domains - from the library's shelves to the web and digital libraries. This core text covers the organization of the entire spectrum of information, and ...

Evaluating the integrity of the information sources you use

Erroneous and misleading information are not new and pre-date the internet era. As well as political, religious and ideological bias, errors occur that are perpetuated without question. In 1969 it was reported that Linda McCartney nee Eastman was part of the Eastman Kodak photographic empire ...

The public library

Public Libraries have changed beyond anyone's predictions in the past ten years and are at a vital stage in their historical development. This timely book is the first stand-alone text to examine the role and services of the UK public library in the 21st ...

Managing stress and conflict in libraries

We now know that stress in the workplace is costing the UK, Europe and the rest of the world an immense amount of time off work. Pressure is part and parcel of all work and helps to keep us motivated. But excessive pressure can lead ...

Counter cultures

reshaping libraries

Libraries must deliver on the frontier of customer driven services to keep relevant to 21st century needs. In the process many are developing unique and distinctive cultures that are often brand-built, and that have achieved considerable success. Based on a set of interviews with senior ...

The virtual reference handbook

interview and information delivery techniques for the chat and e-mail environments

Instant messaging, e-mail, and chat reference are already here, but, have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to ...

The reference librarian's guide to mastering Internet searching

Reference librarians need above all else to be aware of all the possible access routes to information that may lead to a value-added answer for their user. To do this they need to find a way through the complexity of the ever-increasing range of tools ...

Building your portfolio

the CILIP guide

This 'how to' guide provides practical and clear advice on producing a successful portfolio. Set out in a user-friendly format, and covering each element of a portfolio, this guide is jam-packed with examples, useful hints and tips, templates, case studies and personal contributions from successful ...

The academic research library in a Decade of Change

Summary: This book starts from the premise that the last decade has brought more changes for the academic research library than any ever previously known. The book provides an authoritative overview and analysis of the issues and challenges affecting academic research libraries from the closing ...

A comprehensive library staff training program in the Information Age

Summary This book discusses the issues surrounding the implementation and 'selling' of a comprehensive library staff training programme. Importantly, it contains many tried and tested techniques used by the author; it also includes standard documentation that readers can use in their own organisation for training ...

Acquisitions go global

an introduction to library collection management in the 21st Century

Summary This book leads the reader through many aspects of a library's collection including the user, current holdings, selection, and acquisition of new materials. The reader is also led to consider budgets, and how books are made available in 21st century markets. Methods for ...

Scientific libraries

past developments and future changes

Scientific libraries have undergone dramatic changes since the end of the 1960s. This book explains and characterise these changes and main trends, and describe their consequences for the libraries. The aim of the book is to present an overview and an analysis of the long-term ...

A handbook of ethical practice

a practical guide to dealing with ethical issues in information and library work

Summary: This book looks at all of the ethical issues facing information and library professionals in one overarching, and practically-focussed, text. As such, it is of great benefit to both practitioners and to LIS students. The focus of the book is two-fold: (1) It contains ...

Information architecture for information professionals

Summary: This book covers the key aspects of information architecture: core elements of information management - indexing, cataloguing and classification - organising and recording information in the digital environment. The book also focuses on design - specifically user-centred design: designing information systems that support the needs of users ...

Web management in practice

the Web manager's guide

This book is based on a combination of the author's experience and a study of web management in world-renowned organisations. Written to be kept on the desk rather than the bookshelf, it provides comprehensive 'just-in-time' guidance for the busy practitioner. The first section serves ...

Improving library services to people with disabilities

Summary: The book takes account of the key fact that to maximize their potential, people must have lifelong access to the information and services offered through books and libraries. Whether to address concerns of an ageing population or to enable all citizens to contribute fully ...

Web information management

a cross disciplinary approach

This is a cross-disciplinary text book on web-based information management for students, faculty and practitioners (in business, industry and government). The Web has emerged as a universal space of information, occasioning proliferation of electronic publications. Though efforts have been made in developing tools and methods ...

Principles of E-learning systems engineering

The book integrates the principles of software engineering with the principles of educational theory, and applies them to the problems of e-learning development, thus establishing the discipline of E-learning systems engineering. For the first time, these principles are collected and organised into the coherent framework ...