Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants. Operations Management: - Provides detailed consideration of service delivery system design, with a dedicated chapter on the subject - Introduces the importance of people management from the beginning - Provides expanded discussion of operations strategy and market linkage, ERP, and supply chain issues including e-procurement - Demonstrates operations in the 'real world' with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis - Offers a range of companion materials for lecturers and students Lecturers who adopt the second edition of Terry Hill's Operations Management text may obtain a hard copy Instructor#s Manual to support their teaching. It contains: An introduction to the second edition of the main text. A teaching note for each of the 31 long case studies included in the book. A note when using the exercises 'Claymore Construction Group' and 'Network Analysis Exercises'.