The second century

reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry

As the auto industry moves into its second century, it suffers from low margins and a sclerotic value chain that cannot evolve with customer desires. Inventories of many weeks pile up on dealer lots and at distribution centers around the world while executives applaud marginal ...

Managing customer relationships

a strategic framework

Praise for Managing Customer Relationships A Strategic Framework "Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies." Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of ...

Distribución comercial

El objetivo genérico del libro Distribución Comercial es ofrecer al lector los conocimientos necesarios para comprender el papel esencial que desarrollan las empresas de distribución en el sistema económico, permitiendo el encuentro entre dos polos extremos: producción y consumo. Los fines más concretos o específicos ...

Dirección de productos y marcas

La marca se ha convertido en un importante activo empresarial. Cualquier empresa que logre acreditar una marca en un mercado sabe que ese #nombre# vale por sí solo más que otros muchos activos más tangibles. Pero la marca es mucho más que un nombre. Tanto ...

Marketing of high-technology products and innovations

This thoroughly updated text presents a balance between theoretical discussions and practical examples and provides a framework for making marketing decisions in a high-tech environment. Ideal for undergraduate/graduate elective courses in Marketing of High-Tech Products, as well as 'technology centric' courses in Marketing Managemement ...

Franchising

pathway to wealth creation

Marketing planning

principles into practice

This new text leads students step-by-step through the process of preparing a realistic, practical and effective marketing plan. Principles are presented in the context of application, with 24 cases (such as Ryanair, Ciba Speciality Chemicals, HSBC, Orange, Danone and Ducati) and dozens of Marketing in ...

Bare essentials

the ALDI way to retail success

A former company executive explains the guiding philosophies of the global retail giant ALDI, whose 50-year history and successful spinoff Trader Joe's has made it a corporate leader on the scale of Wal-Mart and General Electric. Simplicity, not discount, is discussed as the answer ...

Product management

Product Management, 4/e by Lehmann and Winer is a lean, defining text that covers three major tasks facing today#s product mangers: analyzing the market, developing objectives and strategies for the product or service in question, and making decisions about price, advertising, promotion, channels ...

Marketing ROI

(retorno sobre la inversión): el camino a la rentabilidad corporativa de los clientes y de las compañías

El retorno sobre inversión (ROI) es, en la actualidad, la herramienta clave para que los negocios midan con eficacia la forma en que una compañía usa sus activos, pues pocas organizaciones de marketing tienen las facultades y el conocimiento para administrar con eficacia sus presupuestos ...

Fast second

how smart companies bypass radical innovation to enter and dominate new markets

If you get there first, you'll lead the pack, right? Not necessarily! The skill-sets of most established companies, say strategy experts Constantinos Markides and Paul Geroski, are far better suited to scaling up newly created markets pioneered by others (in other words, being "fast ...

Celebrity sells

Celebrities have always captured the imagination of the public. In today's age of consumerism, their ability to influence our behaviour can be seen worldwide. Harnessing this power can reap huge rewards for business # the Jamie Oliver campaign helped turn around Sainsbury s fortunes, with ...

Innovación de productos mediante ingeniería concurrente

En esta era de competición global, resulta fundamental la capacidad de lanzar nuevos productos al mercado en plazos cada vez más cortos. La competitividad empresarial depende de una innovación sistemática en productos y servicios que logren el éxito en el mercado. En 1993, mediante La ...

Buying for business

insights in purchasing and supply management

Buying For Business provides a simple but comprehensive guide to purchasing and supply. With current literature often academic in focus and unsuited to modern business readers, it offers straightforward and engaging information on the principles and practice of purchasing and supply management that will be ...

Contemporary advertising

One of the best selling advertising texts, this book is well-known for its current examples, the author's ability to pull from real-world experiences, and the clear writing style. In this edition, Arens also addresses the importance of Integrated Marketing Communications (IMC) and how it ...

Apuntes para un cambio de siglo publicitario

El sector publicitario está atravesando la mayor crisis estructural de su historia.Una crisis que dará paso a un nuevo modelo de agencia de publicidad y a una nueva forma de plantear la relación cliente-agencia. En este libro se tratan todos los temas clave que ...

Fade in

el libro rojo de la imagen

FADE IN es un término utilizado por los cineastas que se refiere a esa escena que empieza con la pantalla en negro y se va aclarando hasta mostrar las imágenes de la película. Gracias a Diego López Blanco, director de cine, este libro tiene titulo ...

AS communication studies

the essential introduction

In full colour throughout and featuring new case studies, this fully revised and updated edition of the best-selling AS Communication Studies: The Essential Introduction covers all aspects of Communication Studies for students of the AS and A Level media syllabus. The authors, who are experienced ...

Publicidad y promoción

perspectiva de la comunicación de marketing integral

El objetivo de este libro es brindar a los estudiantes la obra más completa y actualizada que existe en el mercado para la docencia de la publicidad y promoción desde una perspectiva de la comunicación de marketing integrada(CMI).En ella se enfocan muchos de ...

Confessions of an advertising man

Confessions of an Advertising Man is the distillation of all the successful Ogilvy concepts, tactics and techniques that made the book an international bestseller. Regarded as the father of modern advertising David Ogilvy created some of the most memorable advertising campaigns that set the standard ...