This is the first book to focus on the people side of knowledge management what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories the leader and pioneer in knowledge management in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to: Combat the biggest problem with implementing knowledge management creating the culture that supports it-Increase the speed of innovation globally across an organization-Resolve technical problems quickly-Make immediate, informed decisions to help solve customer issues-Create new products based on customer input and demand.