Transactional six sigma and lean servicing
leveraging manufacturimg concepts to achieve world-class service
- ISBN: 9781574443257
- Editorial: Saint Lucie Press
- Fecha de la edición: 2002
- Lugar de la edición: Boca Raton. Estados Unidos de Norteamérica
- Encuadernación: Cartoné
- Medidas: 24 cm
- Nº Pág.: 271
- Idiomas: Inglés
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean Servicing#: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing# techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicing# is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes.