This essential new book provides step-by-step guidance on the specification, selection and implementation of content management system software (CMS) for websites and intranets. It covers every aspect of the process, from making the initial business case, writing a Statement of Requirements, assessing the relative merits of open-source, proprietary and internally built software, managing the vendor selection, and ensuring that the implementation achieves the original objectives within an agreed Total Cost of Implementation. This practical handbook takes advantage of the author's extensive consulting experience of supporting CMS implementations in a wide range of organizations, including government agencies, charities and multi-national businesses. Written from the perspective of an information professional with over 30 years experience in information management, publishing and consulting, this book will be of value to all involved in the process, ensuring that the benefits are realised and the risks inherent in any software implementation are identified and managed appropriately.