In this third edition of Managing Projects in Organizations, J. Davidson Frame updates and expands on his classic book to provide an accessible introduction to the field of project management. Drawing on more than twenty-five years of consulting and training experience, Frame's most current edition of his landmark book includes a wealth of new topics, including: Managing virtual teams The evolving concept of the project manager's role Comanaged project teams The project office Project portfolios Web-based project management International project management INDICE Preface. The Author. 1. The New Business Environment and the Need for a New Project Management. The New Business Environment. The Problem with the Traditional Approach to Project Management. The New Project Management. Traits of the New Project Manager. The Increased Value of Project Managers. Conclusions. PART ONE: MANAGING IN THE NEW BUSINESS ENVIRONMENT. 2. Managing Complexity: Techniques for Fashioning Order Out of Chaos. Chaos and Complexity. Facets of Complexity. Experience with Project Complexity. How to Manage Complexity. Conclusions. 3. Engaging Change: Knowing When to Embrace, Accept, or Challenge. Sources of Change. Change Management Strategies. Going with the Flow of Rapid Prototyping. Resisting Change with Configuration Management. Basic Steps in Developing a System with Configuration Management. Change Control. Conclusions. 4. Managing Risk: Identifying, Analyzing, and Planning Responses. Perspectives on Risk. Risk and Variability. Range of Risks. Sources of Risk on Projects. Risk-Reward Trade-Offs. Risk and Time Horizons. Risk Exposure. Risk Management. Modeling. Conclusions. 5. Satisfying Customers: Knowing Who They Are, What They Want, and When They are Right or Wrong. Who Are Our Customers? Meeting Customer Expectations. Understanding Customers# Needs and Requirements. Traits of Effective Needs Analysts. Steps for Improving Needs Definition. Customers# Responsibilities in Defining Their Ne