Leading Organizational Learning brings together today#s top thinkers in organizational learning#including Jon Katzenbach, Margaret J. Wheatley, Dave Ulrich, Calhoun W. Wick, Beverly Kaye, and other thought and industry leaders. This handbook helps business, government, and nonprofit leaders understand how to master learning and knowledge sharing within their organizations. This one-of-a-kind volume is filled with chapters that directly address the most current ideas, concepts, and practices on the topic of organizational learning. Acclaimed authors, world-renowned thought, global, and industry leaders, managing directors, and presidents of leading organizations have contributed their original essays to this provocative collection. Leading Organizational Learning ÍNDICE Part One: Challenges and Dilemmas. 1. Why Aren#t Those Specials Selling Today? (Elliott Masie). 2. Five Dilemmas of Knowledge Management (Fons Trompenaars and Charles Hampden-Turner). 3. Effectively Influencing Up: Ensuring That Your Knowledge Makes a Difference (Marshall Goldsmith). 4. Where #Managing Knowledge# Goes Wrong and What to Do Instead (Niko Canner and Jon R. Katzenbach). 5. Knowledge Management Involves Neither Knowledge nor Management (Marc S. Effron). Part Two: Processes That Work. 6. The Real Work of Knowledge Management (Margaret J. Wheatley). 7. Tangling with Learning Intangibles (Dave Ulrich and Norm Smallwood). 8. When Transferring Trapped Corporate Knowledge to Suppliers Is a Winning Strategy (Larraine Segil). 9. Informal Learning: Developing a Value for Discovery (Marcia L. Conner). 10. The Company as a Marketplace for Ideas: Simple but Not Easy (Alexander J. Ogg and Thomas Cummings). 11. Knowledge Mapping: An Application Model for Organizations (Spencer Clark and Richard Mirabile). 12. Just-in-Time Guidance (Calhoun W. Wick and Roy V. H. Pollock). Part Three: Leaders Who Make a Difference. 13. What Leading Executives Know#and You Need to Learn (Howard J. Morgan). 14. Rethinking