Full of valuable tips, techniques, illustrative real#world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in balanced scorecard. "This book provides the executive with a balanced view of the motivation, leadership, process, and technology required to enable Balanced Scorecard. Filled with examples and insights, it is a must#read." #John V. Harker Chairman and CEO, InFocus Corporation "Balanced Scorecard can be a challenge to implement, especially in small companies. This book has mastered the art of communicating how to do it successfully in both small and large businesses as well as in government. Rich with content#yet simple to read, understand, and, most importantly, implement#this book makes Balanced Scorecard understandable and relevant to creating success." #Patrick M. Cox Chairman and CEO, Qsent, Inc.