Quantitative models for performance evaluation and benchmarking

data development analysis with spreadsheets and DEA Excel solver

It is difficult to evaluate an organization's performance when there are multiple inputs and multiple outputs to the system. The difficulties are further enhanced when the relationships between the inputs and the outputs are complex and involve unknown tradeoffs. This work introduces DEA as ...

The theory of search games and rendezvous

Search Theory is one of the classic methodological disciplines in operations research and applied mathematics. It deals with the problem faced by a searcher who wishes to minimize the time required to find a hidden object. Traditionally, the target of the search is assigned to ...

Collaborative customer relationship management

taking CRM to the next level

Driven by rapidly changing business environments and increasingly demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. In this context, new strategic frameworks and cooperation with everybody along the whole value chain are ...

Statistical process control

Statistical process control is a tool which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation ...

Elaboración y análisis de planes de empresa

En el primer capítulo se analiza el contenido de un plan de empresa, sus objetivos y características, y contiene una lista de comprobación.En el segundo capítulo se describe la metodología de análisis de viabilidad económica y financiera, variables y parámetros implicados, criterios utilizados, etc ...

Managing risk in organizations

a guide for managers

Managing Risk in Organizations offers a proven framework for handling risks across all types of organizations. In this comprehensive resource, David Frame# a leading expert in risk management# examines the risks routinely encountered in business, offers prescriptions to assess the effects of various risks, and ...

Designing solutions for your business problems

a structured process for managers and consultants

This text shows that good solutions do not emerge on their own, but are designed, refined and executed with a clear, client- centered objective in mind. The author provides a toolbox to help build skills in developing realistic goals and valid hypotheses, planning the solution ...

Corporate governance and risk

a systems approach

INDICE CHAPTER 1: Order from Chaos. A discussion of market behavior#how it is affected by human emotions and by economic supply and demand. The Action/Reaction theory of a natural cycle that circulates throughout the market. CHAPTER 2: What Is a Reaction Swing? The ...

Managerial economics

theory and practice

Managerial economics is the application of economic theory and quantitative methods (mathematics and statistics) to the managerial decision-making process. This book will appeal to students with limited prior training in economics and quantitative methods. It assumes that students will have had mathematics training at least ...

Linear programming

.Vol. 2: Theory and extensions

Linear programming represents one of the major applications of mathematics to business, industry, and economics. It provides a methodology for optimizing an output given that is a linear function of a number of inputs. George Dantzig is widely regarded as the founder of the subject ...

Statistical analysis of management data

Statistical Analysis of Management Data is especially designed to provide doctoral students with a theoretical knowledge of the basic concepts underlying the most important multivariate techniques and with an overview of actual applications in various fields. The content herein addresses both the underlying mathematics and ...

Business modeling and data mining

This text provides practical guidance on how to identify and structure real-world business questions in terms that can be answered by quantitative models and data mining. It also addresses what problems data mining can usefully address and how. The author then describes how these findings ...

Business research methods

Business Research Methods is an exciting new text which provides a comprehensive introduction to the main theories and practices in the field of business research methods. Illustrated with numerous current examples highlighting specific issues faced by business school students, the book is designed to show ...

Decision making using game theory

an introduction for managers

Game theory is a key element in most decision making processes involving two or more people or organisations. This book explains how game theory can predict the outcome of complex decision making processes, and how it can help you to improve your own negotiation and ...

Understanding knowledge management

critical and postmodern perspectives

Knowledge management has emerged as a new perspective on organizations. Conceiving of firms as being based on their capacity to create, distribute and make use of knowledge, Knowledge Management theory takes an alternative view of the nature of the firm. Understanding Knowledge Management presents an ...

Satisficing games and decision making

with applications to engineering and computer science

In our day-to-day lives we constantly make decisions which are simply #good enough# rather than optimal. Most computer-based decision making algorithms, on the other hand, doggedly seek only the optimal solution based on rigid criteria and reject any others. In this book, Professor Stirling outlines ...

Dominar el cuadro de mando integral

manual práctico basado en más de 100 experiencias

#El libro dispone de una gran cantidad de experiencias actuales. Representa una importante aportación a la literatura dedicada al management.# Robert S. Kaplan, profesor de Leadership Development, Harvard Business School y director de Balanced Scorecard Collaborative, Boston. #La implementación del Cuadro de Mando Integral representa ...

The practice of business statistics

using data for decisions

This text and CD-ROM immerses students in the course immediately, involving them in practical, statistics-supported business decision making from the outset. Using real data to provide a context for tackling modern business problems, the book introduces a range of core ideas early including data production ...

Workfolw management wip SAP WebFlow

a practical manual

It is now possible to gain competitive advantages based on consolidated R/3 system implementations. One of the most important optimisation aspects is a more consistent process integration in order to bring about fast, secure and cost effective business processes. This approach inevitably leads to ...

Distributed decision making

Distributed decision making (DDM) has become of increasing importance in quantitative decision analysis. In applications like supply chain management, service operations, or managerial accounting, DDM has led to a paradigm shift. The book provides a unified approach to such seemingly diverse fields as multi-level stochastic ...