Delivering Welfare provides an up-to-date and critical survey of the role of central government, local authorities, the NHS and other agencies responsible for delivering the social services, and the directions that welfare delivery has taken since the early 1980s. This new edition has been completely revised and updated to take full account of the impact of the Blair Government. At a time when the issues of welfare delivery and the quality of public services are so high on the political agenda, it provides a timely study of an important subject. Contents: Part 1 The public face of welfare: central government and welfare - the government of welfare outside Whitehall - the coordination and planning of welfare - accountability and the public. Part 2 New directions in the delivery of welfare: the rolling back of the local welfare state - the privatization of welfare delivery - the search for efficiency and value for money - the customer orientation - conclusion - the new governance of welfare