Strategic planning and performance management

develop and measure winning strategy

Strategic Planning and Performance Management: Develop & Measure a Winning Strategy shows how to: - Make strategic management simple yet highly effective. - Integrate strategic analysis, strategy formulation and performance measurement. - Compete in three ways - Scale, Scope and Structure and write these 3 S's of Strategy to ...

Addicted to oil

American's relentless drive for energy security

Out of Evil

new international politics and old doctrines of war

Philosophy of Law

an introduction

"Philosophy of Law: An Introduction" provides an ideal starting point to students of philosophy and law, assuming no prior knowledge of either subject. The book is structured around the key issues and themes in philosophy of law: - What is the law? - the major legal theories ...

Collapse

how societies choose to fail or survive

In Collapse, Jared Diamond investigates the fate of past human societies, and the lessons for our own future. What happened to the people who built the ruined temples of Angkor Wat, the long-abandoned statues of Easter Island, the crumbling Maya pyramids of the Yucatan? All ...

Financial management and control in higher education

Within the higher education sector, financial issues are seen as of increasing importance to the extent that virtually everyone in the sector requires some financial knowledge. At the same time the issues can be very varied and complex, ranging from the strategic allocation of resources ...

Rethinking the Welfare State

the prospects for government by voucher

Managing change and innovation in public service organizations

Robust libor modelling and pricing of derivative products

Encyclopedia of the city

In an increasingly urban society, the city has become a fascinating area of study. The Encyclopedia of the City is an essential resource examining the idea of the city from an interdisciplinary and multidisciplinary perspective including fields such as politics, sociology, history, urban design, cultural ...

Cities and creative class

In his compelling follow-up to The Rise of the Creative Class, Richard Florida outlines how certain cities succeed in attracting members of the "creative class"--the millions of people who work in information-age economic sectors and in industries driven by innovation and talent. Cities that ...

The media and the tourist imagination

converging cultures

Tourism studies and media studies both pose key issues about how we perceive the world. They raise acute questions about how we relate local knowledge and immediate experience to wider global processes, and both play a major role in creating our map of national and ...

Leisure marketing

a global perspective

Divided into nine parts, Leisure Marketing: a global perspective guides the reader through leisure and marketing concepts, the marketing mix, key issues in different sectors, topical issues (such as globalisation, marketing research and ethics, for example branding and environmental issues), and the future of leisure ...

Global tourism

Pressure on national and local governments to rapidly develop their tourism potential to meet demand and produce benefits, makes it more essential than ever to plan carefully and consider the human and environmental impacts of tourism development. That is why, as Secretary-General of the World ...

Le gouvernement des juges et la lutte contre la législation sociale aux États-Unis

l'expérience américaine du contrôle judiciaire de la constitutionnalité des lois

Le "gouvernement" des juges ne heurte-t-il pas frontalement le sacro-saint principe de la séparation des pouvoirs que notre Déclaration des droits de l'Homme et du Citoyen associe étroitement à la notion même de Constitution ? N'évoque-t-il pas une immixtion abusive des juges dans la ...

Managing organizational change

a multiple perspectives approach

Managing Organizational Change, by Palmer/Dunford/Akin, provides managers with an awareness of the issues involved in managing change, moving them beyond "one-best way" approaches and providing them with access to multiple perspectives that they can draw upon in order to enhance their success in ...

Customer service

building successful skills for the twenty-first century

CONTENTS Part ONE: THE PROFESSION CHAPTER 1 What Is Customer Service? CHAPTER 2 Contributing to the Service Culture Part TWO: SKILLS FOR SUCCESS CHAPTER 3 Positive Verbal Communication CHAPTER 4 Nonverbal Communication in Customer Service CHAPTER 5 Listening to the Customer CHAPTER 6 Customer Service ...

Corporate strategy

a resource-based approach

CORPORATE STRATEGY breaks the mold. It is a completely new course whose design has been honed over six years of teaching at the Harvard Business School. It presents, for the first time, a single consistent framework for the analysis of corporate-level strategy. Based on the ...

Strategic management of technological innovation

Strategic Management of Technology and Innovation, 1e by Melissa Schilling is the first truly comprehensive, rigorous and yet accessible text for the Technology Management course. Unlike existing books for this course, Schilling#s approach synthesizes the major research in the field, furnishing students with the ...

Strategic management

formulation,implementation, and control

Pearce and Robinson have retained high level of academic credibility and market-leading emphasis on strategic practice with this edition. This text continues to have strong support from longtime adopters and growing support in schools with a desire to provide straightforward treatment of strategic management with ...