It's all about service

how to lead your people to care for your customers

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it ...

Bayesian models for categorical data

.The use of Bayesian methods for the analysis of data has grown substantially in areas as diverse as applied statistics, psychology, economics and medical science. Bayesian Methods for Categorical Data sets out to demystify modern Bayesian methods,

The market masters

Wall Street's top investment pros reveal how to make money in Both Bull and bear markets

ÍNDICE: PART ONE: THE GROWTH GURUS. Manu Daftary, DG Capital Management. W. Whitfield Gardner, Gardner Lewis Asset Management. Janna Sampson, Oak Brook Investments. Samuel Stewart, Wasatch Advisors. John C. Thompson, Thompson Investment Management. PART TWO: THE VALUE MASTERS. Robert Lyon, Institutional Capital. Andy Pilara, RS ...

Measuring market risk

Fully revised and restructured, Measuring Market Risk, Second Edition includes a new chapter on options risk management, as well as substantial new information on parametric risk, non-parametric measurements and liquidity risks, more practical information to help with specific calculations, and new examples including Q&A ...

Beyond the J-curve

managing a portfolio of venture capital and private equity funds

In recent times, venture capital and private equity funds have become household names, but so far little has been written for the investors in such funds, the so-called limited partners. There is far more to the management of a portfolio of venture capital and private ...

Getting started in hedge funds

Getting Started in Hedge Funds, Second Edition provides investors with a complete and highly accessible introduction to hedge funds: their history, their effect on world economies along with how they operate, the tactics and investment strategies associated with hedge funds. Financial insider Daniel Strachman offers ...

Unconventional wisdom

counterintuitive insights for family business success

Family businesses prosper by pursuing unconventional strategies. Because they are values-driven and think very long-term, they take approaches not popular with current management fashion or most companies. That is the key to their competitive advantage. However, family businesses must find ways to simultaneously serve business ...

Beyond Sarbanes-Oxley compliance

effective enterprise risk management

Kellogg on strategy

concepts, tools, and frameworks for practitioners

Written for business executives and MBA students, "Kellogg on Strategy" is a practical guide to choosing the right strategy for your business and applying it correctly. Rather than covering the basics of strategy, this expert guide shows you how to use strategy effectively so your ...

Fat-tailed and skewed asset return distributions

implications for risk management, portfolio selection, and option pricing

A bridge between the highly technical theory of the statistical distribution of asset returns and real-world applications for portfolio and risk management. This unique book gives non-technical readers an understanding of the highly technical mathematics behind how portfolio management, risk management, and option pricing modeling ...

Hedge funds

insights in performance measurement, risk analysis, and portfolio allocation

Leading hedge fund experts examine current trends, applications, and theories in this dynamic field. Here is an in-depth look at hedge funds-from quantitative and qualitative analysis to portfolio allocation, risk analysis, performance measurement, and new methods of hedge fund performance, evaluation, and risk that investors ...

Actuarial theory for dependent risks

measures, orders and models

The increasing complexity of insurance and reinsurance products has seen a growing interest amongst actuaries in the modelling of dependent risks. For efficient risk management, actuaries need to be able to answer fundamental questions such as: Is the correlation structure dangerous? And, if yes, to ...

Regional powerhouse

the greater Pearl River Delta and the rise of China

"The Pearl River Delta has played a vital role in China's remarkable economic growth in the last 25 years. This book will help the reader understand the dynamics of the region, its contributors to China's development, and its outlook to the future." - Sir ...

The idea machine

how ideas can be produced industrially

Can ideas be produced industrially? In the same way as shoes or chocolate? Or does it require flashes of inspiration from brilliant creative thinkers? No, claims Nadja Schnetzler. In her Swiss company BrainStore, ideas are produced in the same way as products: to order and ...

Modern auditing

assurance services and the integrity of financial reporting

Auditing counts! With recent incidents at WorldCom, Enron, Xerox, Tyco, and other companies, auditing has never been so important. Auditing is perhaps our single best defense in ensuring the integrity of our financial reporting system. That's why this new Eighth Edition of Boynton and ...

The economics of banking

The Economics of Banking describes and explains trends and operations in banking within an accessible microeconomic framework. It incorporates theory with the practical aspects of banking so as to set banking within the economics paradigm. A primary section on trends within banking leads on to ...

Core concepts of accounting information systems

Offering concise, user-friendly coverage of core topics, this essential text provides a strong foundation for courses in Accounting Information Systems and gives instructors the flexibility they need to meet their individual course objectives. The text is an excellent stand-alone resource for a shorter course in ...

Financial accounting

a valuation emphasis

Financial Accounting: A Valuation Emphasis integrates an understanding of valuation concepts with accounting principles. The authors place considerable emphasis on the economic consequences of accounting practices. You#ll develop a solid background in basic accounting processes and disclosures, and the critical role of accounting in ...

Exotic option pricing and advanced Lévy models

Since around the turn of the millennium there has been a general acceptance that one of the more practical improvements one may make in the light of the shortfalls of the classical Black-Scholes model is to replace the underlying source of randomness, a Brownian motion ...

Managerial accounting

tools for business decision making

Weygandt Managerial Accounting Third Edition gives students the tools they need to succeed, whether as accountants or in other career paths. With a framework in decision-making, Weygandt 3/e covers all the necessary techniques and concepts for a one semester, undergraduate managerial accounting course. Many ...

Finance

introduction to institutions, investments, and management

The Twelfth Edition of this successful book provides a survey of the foundations of the finance discipline. The authors covers the three major financial areas: Institutions & Markets, Investments, and Financial Management, helping you develop an integrated perspective of the different foundations of finance.

Practicing leadership

principles and applications

Put all the pieces of effective leadership together. One piece of a puzzle on its own is meaningless. But when all the pieces come together, a picture takes shape, and the puzzle makes sense. The same is true in studying leadership. If you try to ...