Archieving fair value

how companies can better manage their relationships with investors

The single biggest preoccupation of senior management of any listed company is its institutional investors. CEOs and CFOs on average spend around 40% of their time dealing with this group, and the implicit goal of most management teams is to maximise share price. Yet the ...

The Nordstrom way to customer service excellence

handbook for implementing great service in your organization

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the #Nordstrom# of your industry. Designed for customer service managers and trainers, as well as ...

The small business bible

everything you need to know to succeed in your small business

Whether you re a novice entrepreneur or a seasoned pro, The Small Business Bible is a comprehensive, easy-to-read, A-to-Z library of everything you might need to know. Not only does it teach new entrepreneurs what works and what doesn t#giving them scores of tips ...

Managing innovation

integrating technological, market and organiztional change

Managing Innovation provides readers with the knowledge to understand, and the skills to manage, innovation at the operational and strategic levels. Specifically, it integrates the management of market, organizational and technological change to improve the competitiveness of firms and effectiveness of other organizations. The management ...

The essential handbook of internal auditing

The Essential Handbook of Internal Auditing is a condensed version of the second edition of the highly successful #Internal Auditing Handbook#. It shows the reader how to understand the audit context and how this context fits into the wider corporate agenda. The new context is ...

Auditing for managers

the ultimate risk management tool

At a time when many organizations are cutting their internal auditing departments, it's imperative that every manager understands the fundamentals of internal audits. This book is designed as a corporate resource to help managers and their teams set standards for self- auditing, risk management ...

The new estrategic management

organization, competition, and competence

Building on the fundamental tenets of competence-based strategic management, The New Strategic Management clearly defines a new conceptual foundation for strategic thinking and action. Authors Ron Sanchez and Aime Heene offer a clear framework that incorporates the essential features of traditional strategy analysis within the ...

Management skills

a Jossey-Bass reader

Management Skills contains the best thinking from the biggest names in business management on a wide range of subjects including leadership, shaping the work environment, change, communicating, hiring and motivating employees, leading teams, and much more. The author list of this invaluable resource reads like ...

Beyond traditional marketing

innovations in marketing practice

This book aims to be what every marketing manager needs to know about marketing in today s competitive markets. The idea was born out of repeated comments from IMD clients that there were gaps in the classic literature where innovations in practice had moved ahead ...

Corporate governance

accountability, enterprise and international comparisons

The decade since the publication of the Cadbury Report in1992 has seen growing interest in corporate governance. This growth has recently become an explosion with major corporate scandals such as WorldCom and Enron in the US, the international diffusion of corporate governance codes and wider ...

Beyond control

managing strategic alignment through corporate dialogue

Technology has made it possible to apply a new management philosophy. Leaders can let go and still be in control. They can involve key people without losing momentum. Companies can consistently measure organizational capability over time, and accurately benchmark 'soft' management areas, and a virtual ...

Work-Life integration

case studies of organisational change

Developments in IT and communication technology, coupled with the global 24 hour market, have led to boundaries between work and personal life becoming ever more blurred, while work/life policies and practice struggle to keep up. This book aims to challenge traditional thinking on work ...

The 7 irrefutable rules of small business growth

Starting a small business and making it a success isn#t easy. In fact, most small business owners don#t get rich and many fail. This book presents the straight truth on small business success. It doesn#t offer cure-alls for every small business. Instead ...

The management bible

The Management Bible is the most comprehensive book on the topic of management available anywhere. It offers in-depth coverage of the entire range of essential topics for today#s managers and supervisors#from beginners to seasoned veterans#and includes practical, effective solutions for the everyday ...

Marketing the professional services firm

applying the principles and the science of marketing to the professions

Mergers

what can go wrong and how to prevent it

A powerful guide for seeking out the best acquisition and merger targets As increasingly more companies look to mergers and acquisitions (M&As) as a source of new growth and revenue, there is an even greater chance that these M&As will go bad. This ...

Breakthrough business results with MVT

a fast,cost-free "Secret Weapon" for boosting sales, cutting expenses, and improving any business process

MVT(TM) (Multivariable Testing) has been heralded as a breakthrough business tool in major publications such as Forbes, the Wall Street Journal, The Economist, and Business-Week. Although MVT could become one of the most widely used management tools and has been applied by leading companies ...

Balanced scorecard diagnostics

maintaining maximum performance

The complete guide to analyzing and maximizing a company's balanced scorecard Presenting the next step for balanced scorecard implementation, Balanced Scorecard Diagnostics provides a step-by-step methodology for analyzing the effectiveness of a company's balanced scorecard and the tools to reevaluate balanced scorecard measures ...

Fraud 101

techniques and strategies for detection

Unique insights into the nature of fraud and how to expose it It's not enough to wait for a tip to expose corporate fraud. Fraud 101, Second Edition provides step-by-step guidance on how to perform detection procedures for every major type of fraud. Its ...

Who's afraid of Adam Smith?

how the market got his soul!

In this spirited and timely book, Peter Dougherty shows how economists are drawing on Adam Smith's civic writings to illuminate how the market creates not only fiscal capital, but "social capital." Dougherty demonstrates how Smith's ideas are currently experiencing a renaissance. He then ...

Designing the customer-centric organization

a guide to strategy, structure, and process

Designing the Customer-Centric Organization offers todayâ #s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational ...

The future of human resource management

64 thought leaders explore the critical HR issues of today and tomorrow

The follow-up to the bestselling Tomorrow's HR Management (0-471-19714- 9), this book presents an international panel of expert contributors who offer their views on the state of HR and what to expect in the future. Topics covered include HR as a decision science, understanding ...