Ethical AI in marketing
aligning growth, responsibility and customer trust
- ISBN: 9781398622296
- Editorial: Kogan Page Ltd.
- Fecha de la edición: 2025
- Lugar de la edición: London. Reino Unido
- Encuadernación: Rústica
- Medidas: 24 cm
- Nº Pág.: 288
- Idiomas: Inglés
The rapid evolution of AI presents marketers with unparalleled opportunities, but innovation inevitably invites scrutiny. To stay ahead, marketers must ensure their use of AI is both effective and ethical.
Whether you're launching your first AI marketing initiative or scaling existing programs, this practical guide equips senior marketing professionals and aspiring leaders with the strategic insight and tactical expertise needed to navigate the complexities of AI-driven marketing. Offering a comprehensive roadmap for those responsible for implementing AI solutions, it explores how to harness AI's transformative power while upholding ethical standards and fostering consumer trust.
Through real-world examples from organizations such as Ally, OSF Healthcare, Adobe, and Ipsos, the book examines how businesses are addressing key challenges, from navigating privacy considerations while delivering personalized experiences to developing governance frameworks that ensure ethical oversight without hindering innovation. It delves into the strategies that create sustainable competitive advantages through ethical AI adoption and provides a nuanced understanding of how companies at various stages of AI maturity are approaching responsible implementation. By illuminating both the challenges and opportunities that arise in AI adoption, this book offers marketers the tools and frameworks necessary to build trust, drive innovation, and ensure AI-driven marketing aligns with long-term ethical and business goals.
Part 1: Foundations of ethical AI in marketing.
1. Ethical AI in modern marketing ;
2. Defining ethical AI principles for marketing ;
3. Human-centered AI in marketing
Part 2: Turning principles into practice.
4. Navigating challenges and seizing opportunities ;
5. P.A.C.T. : an ethical AI framework for marketers
Part 3: Building consumer trust through ethical AI marketing.
6. Consumer trust and perception of AI in marketing ;
7. Ethical consumer engagement in AI marketing ;
8. Governance and oversight in ethical AI marketing
Part 4: Leading with integrity and future-proofing marketing.
9. Cultivating a culture of ethics ;
10. The evolving landscape of AI tools and applications ;
11. Navigating the horizon : continuous learning and adaptive strategies
Conclusion: A call to action for ethical leadership