Passionate profitable

why customer strategies fail and 10 steps to do them right

According to Strativity's 2003 CEM global study, 45% of executives surveyed do not believe they deserve the customer#s loyalty. Following a decade of customer-centric books, the market is in a state of crises with over 50% customer focused projects fail. Passionate and Profitable ...

Archieving fair value

how companies can better manage their relationships with investors

The single biggest preoccupation of senior management of any listed company is its institutional investors. CEOs and CFOs on average spend around 40% of their time dealing with this group, and the implicit goal of most management teams is to maximise share price. Yet the ...

The new estrategic management

organization, competition, and competence

Building on the fundamental tenets of competence-based strategic management, The New Strategic Management clearly defines a new conceptual foundation for strategic thinking and action. Authors Ron Sanchez and Aime Heene offer a clear framework that incorporates the essential features of traditional strategy analysis within the ...

Beyond control

managing strategic alignment through corporate dialogue

Technology has made it possible to apply a new management philosophy. Leaders can let go and still be in control. They can involve key people without losing momentum. Companies can consistently measure organizational capability over time, and accurately benchmark 'soft' management areas, and a virtual ...

The 7 irrefutable rules of small business growth

Starting a small business and making it a success isn#t easy. In fact, most small business owners don#t get rich and many fail. This book presents the straight truth on small business success. It doesn#t offer cure-alls for every small business. Instead ...

Planning under pressure

the strategic choice approach

Planning under Pressure offers managers, planners, consultants and students a comprehensive and authoritative guide to the Strategic Choice Approach, which has gradually been attracting worldwide recognition as a fresh, versatile and practical approach to collaborative decision-making under uncertainty. Starting from basic principles, the book uses ...

The high performance organization

creating dynamic stability and sustainable success

Increased global competition, aided and abetted by technology, has meant that organizations in every sector are having to compete on the basis of speed, cost, quality, innovation, flexibility and customer- responsiveness. If organizations wish to be able to compete successfully in the global marketplace, they ...

Market busters

40 strategic moves that drive exceptional business growth

If all firms face similar obstacles to profitable growth, how do some companies successfully burst through these barriers, leaving their competitors in the dust? Rita Gunther McGrath and Ian C. MacMillan argue that an answer to this question lies in MarketBusters: strategic moves that dramatically ...

The workforce scorecard

managing human capital to execute strategy

In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability ...

Mergers

what can go wrong and how to prevent it

A powerful guide for seeking out the best acquisition and merger targets As increasingly more companies look to mergers and acquisitions (M&As) as a source of new growth and revenue, there is an even greater chance that these M&As will go bad. This ...

It's all about service

how to lead your people to care for your customers

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it ...

Innovation management in the ICT sector

how frontrunners stay ahead

Edward Huizenga explores how knowledge and service intensive companies can thrive on innovation and entrepreneurship in the ICT sector. He applies new theoretical insights from strategy and organisation theory, and includes case studies of 30 European service companies. These case studies address the key innovation ...

The strategy process

a practical handbook for implementation in business

Clear strategies and their rigorous implementation are the crucial factors in the success of every company.The purpose of this book is to provide managers and entrepreneurs with the essential help they need to achieve this.It combines a systematically constructed toolbox with all the ...

Aprender de los mejores

16 lecciones de éxito de empresas españolas

Esta obra analiza las estrategias en experiencias de éxito por empresas españolas en cuatro áreas claves de la actividad empresarial: gestión eficiente del crecimiento; internacionalización, política comercial y atención al cliente, y la estrategia de I+D+i. Las empresas seleccionadas son variadas en cuanto ...

The Blackwell handbook of organizational learning and knowledge management

This is the state-of-the- art, international handbook for a field of inquiry that is still emergent and yet occupies a central position in contemporary management and organization theory. Marjorie Lyles at the University of Indiana and Mark Easterby-Smith at Lancaster University, UK, draw together analyses ...

Controlling strategy

management, accounting, and performance measurement

Ideas about the role of management accounting systems in a firm's strategy have changed in recent years, and this book explores the ways in which this has happened. Management control systems have frequently been seen as irrelevant to strategy, or even damaging. Controlling Strategy ...

Los recursos intangibles

gestión y reconocimiento en la empresa española

Los recursos intangibles son cada vez más relevantes en la totalidad de los ámbitos económicos, mientras que en el undo empresarial su protagonismo es aún mayor, sin embargo, para que tal proces se materialice es necesario invertir y gestinar adecuadamente estos activos, lo cual no ...

Cómo aumentar los beneficios en una semana

La mayoría de las empresas recortan costes de manera aleatoria cuando quieren aumentar los beneficios. Esta solución sólo puede ser un enfoque a corto plazo en situaciones desesperadas. Si realmente se quiere maximizar los beneficios a largo plazo, lo que debe hacerse es identificar los ...

Kellogg on strategy

concepts, tools, and frameworks for practitioners

Written for business executives and MBA students, "Kellogg on Strategy" is a practical guide to choosing the right strategy for your business and applying it correctly. Rather than covering the basics of strategy, this expert guide shows you how to use strategy effectively so your ...

Strategy moves

14 complete attack and defense strategies

Strategy Moves equips you with the complete set of strategic options at you disposal. Fourteen essential moves; eight defense and six attack, to help you start beating your opponents and making real progress towards victory in the market. Guerrilla attack, Isolation attack, Flanking attack, Frontal ...