Workflow management

models, methods, and systems

This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analyzing, and redesigning an organization's resources and operations, workflow management systems ensure that the right information reaches the right person or computer application at the ...

Business continuity management

a crisis management approach

Business Continuity Management (BCM) is broadly defined as a business process that seeks to ensure that organizations are able to withstand any disruption to normal functioning. This exciting and fully comprehensive new text tackles the issue of BCM from both a theoretical and empirical perspective ...

El elefante y la pulga

mirando atrás hacia el futuro

The expansion of management knowledge

carriers, flows and sources

Recent decades have witnessed a dramatic expansion of management education and practice. At the same time, the formalization of management practice has allowed for a widespread diffusion of management ideas across sectors and continents. This book provides an up-to-date summary of the development, refinement, and ...

Retener y fidelizar clientes en una semana

cómo mantener la lealtad de los clientes

The company of the future

meeting the management challenges of the communications revolution

Negocios al estilo de cisco

secretos de la compañia que esá innovando a Internet

Implantando y gestionando el cuadro de mando integral(Performance Drivers)

guía práctica del Balanced Scorecard

The 2R manager

knowing when to relate, when to require, and how to do both effectively

La gestion des entreprises familiales

Corporate governance

what can be learned from Japan?

El secreto de las empresas familiares exitosas

General management process

processes and action

A practical guide to mentoring

Play an active and worthwhile part in the development of others, and improve your own skills in the process

75 grandes decisiones gerenciales jamás tomadas... y 21 de las peores

Managing a nonprofit

How to write winning grant proposals, work with a board, and build a fundraising program

El mito del emprendedor

Por qué no funcionan las pequeñas empresas y qué hacer para que funcionen

La primera parte de este libro está destinada a desmontar los mitos que giran alrededor de la puesta en marcha de un negocio y a describir los innumerables aspectos comunes que comparten las distintas formas de gestionar una empresa. Luego el autor efectúa una revisión ...

Delegar

incremente la capacidad de sus colaboradores

Este es un manual práctico para aplicar el "empowerment" o autonomía responsable en la organización, y así liderar el nivel de energía latente de sus colaboradores. Contiene todo lo que usted necesita para lograr una plantilla competente, responsable, integrada por equipos autogestionados. Describe, a la ...

A ghost's memoir

the making of Alfred P.Sloan´s my years with General Motors

Published in 1964, My Years with General Motors was an immediate best- seller and today is considered one of the few classic books on management. The book is the ghostwritten memoir of Alfred P. Sloan, Jr. (1875#1966), whose business and management strategies enabled General ...

Organic growth

cost-effective business expansion from within

A key concern today for all those involved in business development is how to grow your company not only faster but cheaper (or economically). Organic Growth is a rigorous new concept, grounded in a common sense, two-pronged approach, that is, companies can continue to pursue ...