The workforce scorecard

managing human capital to execute strategy

In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability ...

Mergers

what can go wrong and how to prevent it

A powerful guide for seeking out the best acquisition and merger targets As increasingly more companies look to mergers and acquisitions (M&As) as a source of new growth and revenue, there is an even greater chance that these M&As will go bad. This ...

It's all about service

how to lead your people to care for your customers

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it ...

Innovation management in the ICT sector

how frontrunners stay ahead

Edward Huizenga explores how knowledge and service intensive companies can thrive on innovation and entrepreneurship in the ICT sector. He applies new theoretical insights from strategy and organisation theory, and includes case studies of 30 European service companies. These case studies address the key innovation ...

The strategy process

a practical handbook for implementation in business

Clear strategies and their rigorous implementation are the crucial factors in the success of every company.The purpose of this book is to provide managers and entrepreneurs with the essential help they need to achieve this.It combines a systematically constructed toolbox with all the ...

Aprender de los mejores

16 lecciones de éxito de empresas españolas

Esta obra analiza las estrategias en experiencias de éxito por empresas españolas en cuatro áreas claves de la actividad empresarial: gestión eficiente del crecimiento; internacionalización, política comercial y atención al cliente, y la estrategia de I+D+i. Las empresas seleccionadas son variadas en cuanto ...

The Blackwell handbook of organizational learning and knowledge management

This is the state-of-the- art, international handbook for a field of inquiry that is still emergent and yet occupies a central position in contemporary management and organization theory. Marjorie Lyles at the University of Indiana and Mark Easterby-Smith at Lancaster University, UK, draw together analyses ...

Controlling strategy

management, accounting, and performance measurement

Ideas about the role of management accounting systems in a firm's strategy have changed in recent years, and this book explores the ways in which this has happened. Management control systems have frequently been seen as irrelevant to strategy, or even damaging. Controlling Strategy ...

Los recursos intangibles

gestión y reconocimiento en la empresa española

Los recursos intangibles son cada vez más relevantes en la totalidad de los ámbitos económicos, mientras que en el undo empresarial su protagonismo es aún mayor, sin embargo, para que tal proces se materialice es necesario invertir y gestinar adecuadamente estos activos, lo cual no ...

Kellogg on strategy

concepts, tools, and frameworks for practitioners

Written for business executives and MBA students, "Kellogg on Strategy" is a practical guide to choosing the right strategy for your business and applying it correctly. Rather than covering the basics of strategy, this expert guide shows you how to use strategy effectively so your ...

Hardball (o Cómo jugar duro)

¿juega por jugar o juega para ganar?

Las grandes compañías se tambalean cuando la pierden.las empresas más prometedoras se estrellan cuando un competidos se da cuenta de que no la tienen.Las startups cierran si no pueden desarrollarla.Si usted cree que no se trata de una simple ventaja competitiva,estará ...

Strategy moves

14 complete attack and defense strategies

Strategy Moves equips you with the complete set of strategic options at you disposal. Fourteen essential moves; eight defense and six attack, to help you start beating your opponents and making real progress towards victory in the market. Guerrilla attack, Isolation attack, Flanking attack, Frontal ...

Built for growth

expanding your business around the corner or across the globe

"A valuable primer on all aspects of retail: brand, location, people, finance, property management, expansion strategy, and long-term thinking. Rubinfeld understands the difficulty of the small guy getting started and the big guy keeping the brand fresh. Even an experienced retailer will want to stop ...

The idea machine

how ideas can be produced industrially

Can ideas be produced industrially? In the same way as shoes or chocolate? Or does it require flashes of inspiration from brilliant creative thinkers? No, claims Nadja Schnetzler. In her Swiss company BrainStore, ideas are produced in the same way as products: to order and ...

Return on customer

creating maximum value from your scarcest resource

Unfortunately, the financial metrics you learned in business school are not easily adapted to account for the value companies generate from this scarce resource, with the right balance between current-period sales and customer lifetime value. But striking that balance is necessary if you want to ...

Manual de autodiagnóstico estratégico

Los empresarios y directivos de PYMES españolas todos los días hacen estrategia, este proceso lo llevan a través de la inspiración y la disponibilidad de ideas. Con este libro, proponemos un conjunto ordenador de métodos y de útiles para elaborar, etapa por etapa, un diagnóstico ...

El efecto Medici

percepciones rompedoras en la intersección de ideas, conceptos y culturas

Un equipo de investigación heterogéneo descubre cómo leer la mente de un mono. Un chef mezcla ingredientes inesperados como erizos de mar y piruletas para transformar el mundo de la cocina profesional. Un ingeniero toma prestadas ideas del comportamiento de búsqueda de comida de las ...

Dirigir las TI como un negocio

guía práctica para direcctivos

Establece las líneas fundamentales para llevar a cabo una mejor gestión en el departamento de TI, que redundará en beneficio de todas y cada una de las compañías que lo implementen. Así como lo parámetros fundamentales en los que basarse para minimizar el riesgo en ...

Strategy and the business landscape

Designed as an MBA and Executive MBA strategy course, this book helps students master a body of analytical tools and develop an integrative point of view when making strategic choices. Table of Contents: 1. The Origins of Strategy 2. Mapping the Business Landscape 3. Creating ...

La elaboración del plan estratégico y su implantación a través des cuadro de mando integral

La primera parte de este libro está dedicada al proceso de reflexión estratégica de la empresa, a través de la metodología para la realización de un plan estratégico que permita definir una estrategia que sea adecuada para nuestra estructura, nuestro entorno, nuestra historia empresarial, nuestra ...