Assessing business excellence

a guide to business excellence and self-assessment

The modern firm

organizational design performance and growth

The Modern Firm develops powerful conceptual frameworks for analyzing the interrelations between organizational design features, competitive strategy and the business environment. Written in a non-technical language, the book is nevertheless based on rigorous modeling and draws on numerous examples from the eighteenth century fur trading ...

The consumer...or else!

consumer-centric business paradigms

Una queja es un regalo

cómo utilizar la opinión de los clientes para la mejora continua

Si quiere que sus clientes sean fieles, tiene que considerar que sus propias queja son regalos que le permitirán mejorar día a día. Este libro le ayudará a convertir las quejas en un instrumento estratégico para aumentar la satisfacción de sus clientes. Para ello se ...

Lexus

the relentless pursuit

A fascinating insight into how Toyota conceived, developed and launched its own luxury car brand Lexus. This remarkable success story will explain how the Japanese giant went from zero to 25% share of the luxury car market in the space of only ten years. Contents ...

What matters most

how a small group of pioneers is teaching social responsibility to big business, and why big business is listening

Under what conditions can a business hope to deliver consistent financial results, inspire employees, protect the environment, and make the world a better place? The question gets to the heart of a set of fundamental questions: What is the purpose of a business? In what ...

Cómo implantar la cultura preventiva en la Empresa

consiga cero accidentes.Método AMeP Safe-Pro

El presente libro concreta el concepto "Cultura Preventiva" en algo así como "trabajar para el siguiente" lo que lo hace gestionable empresarialmente. "Trabajar para el siguiente" no solo previene los accidentes laborales sino también errores operativos que cuestan retrasos y gastos a la empresa; por ...

Strategic management

creating value in turbulent times

This MBA level book offers a managerial perspective of strategic management, which the authors define as the task of creating organizations that generate value in a turbulent world. It covers all core areas of the subject in depth, but also includes many topics omitted by ...

Guide to business planning

To get any new business idea off the ground you must have a plan--and if you need to raise funds to finance the business or get the approval of senior management, it must be a convincing plan. This guide covers every aspect of preparing a ...

Tackle office nightmares

how to cope with tricky situations and people

While we'd all like a quiet life, there are some situations that can't be ignored. In offices, workplace bullying is on the rise and discrimination is commonplace. In a recent survey, more than half of teachers questioned claimed to have been bullied at ...

Emerging markets

lessons for business success and the outlook for different markets

As growth has slowed in the developed world and the forces that have les to globalisation gather pace, more and more companies are seeking to do business en emerging markets, which offer enormous opportunities. This book aims to help them to succeed and to identify ...

Comporamientos estratégicos

una forma de entender la estrategia basada en el autorreconocimiento organizacional para superar los límites y coevolucionar

Este libro plantea una nueva forma de entender la estrategia desde los comportamientos organizacionales. Los lectores podrán encontrar en esta obra un planteamiento innovador en los principios de la estrategia, con una guía para su implantación. La aplicación práctica de los principios organizacionales planteados en ...

Qué hacen los líderes

Ampliamente reconocido como la primera autoridad mundial en el campo del liderzgo, John P. Kotter expone en este libro qué hacen los líderes. Qué hacen los Líderes ofrece una gran oportunidad para reflexionar sobre el poder, la influencia, la esencia del liderazgo y las estrategias ...

Reclutamiento y selección

marco de actuación para obtener el éxito

La selección de las personas óptimas depende en gran medida de la capacidad de predecir de forma precisa el comportamiento que tendrá un candidato en el futuro en el puesto que se le pretende adjudicar. Basándose en los estudios científicos recientes, este libro ofrece un ...

Tus ideas lo cambian todo

el secreto del éxito sostenible

Un análisis riguroso basado en la realidad. -Una guía para implantar un eficaz sistema de gestión de ideas en las empresas. -Una lectura apasionante ilustrada con numerosos ejemplos basados en casos reales. Isaac Getz, profesor de Gestión de la Creatividad y de la Innovación en ...

Understanding and managing diversity

. IINDEX: I. INDIVIDUAL PERSPECTIVES ON DIVERSITY. 1. I AM 2. Multicultural Education and Equity Awareness Quiz (Are You Being Mislead? ). 3. What is Your Workforce IQ? Canadian Version. 4. Body Ritual Among the Nacerima. 5. Nacerima Extended. 6. Increasing Multicultural Understanding: Uncovering Stereotypes. 7. Choosing ...

Pay without performance

the unfulfilled promise of executive compensation

The company is under-performing, its share price is trailing, and the CEO gets...a multi-million-dollar raise. This story is familiar, for good reason: as this book clearly demonstrates, structural flaws in corporate governance have produced widespread distortions in executive pay. Pay without Performance presents a ...

Herramientas para la toma de decisiones con Microsoft Excel

herramientas informáticas para la empresa

Etapas del proceso decisiorio. Cubo de decisión. Decsiones bajo incertidumbre. Árbol de decisión. Maximización- Minimización

Managing multinationals in a knowledge economy

economics, culture, and human resources

Gurus on people management

A one-stop guide to the world's most important writers on managing people. Summarises all the key concepts and the contribution of each of the leading thinkers in the field, with pro's and con's of each theory . Managers HAVE to manage people. It ...