No lie - Truth is the ultimate sales tool

Instantly overcome any objection. Close more deals in less time. Make more money now. Create lasting client relationships

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great customer service for small business

A practical, step-by-step reference guide for improving your customer service through the nine rules of great service. Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it? Designed to help ...

Administración de ventas

La séptima edición de Administración de la fuerza de ventas lleva el libro al siglo XXI, porque toma 10 último en investigaciones y practicas de la administración y 10 incorpora a un instrumento de aprendizaje, amplio pero fácil de leer. Los muchos cambios que usted ...

The sales bible

Sales guru Jeffrey Gitomer's bestselling classic is now available in paperback Jeffrey Gitomer's Sales Bible was listed as one of "The Ten Books Every Salesperson Should Own and Read" by the Dale Carnegie Sales Advantage Program. Now completely revised, this book is available ...

Los resortes psicológicos de la venta

30 herramientas que te ayudarán a controlar la mente del cliente, a motivarlo, persuadirlo e influir en su decisión

Deliver outstanding customer service

gain and retain customers and stay ahead of the competition

Negotiation

communication for diverse settings

This is a practical book on negotiation in all realms of life. The authors cover the steps in the negotiating process and describe the necessary interpersonal skills for effective negotiators. They look at the factors that cause negotiations to break down, what to do when ...

Pure selling: the basics.

La atraccion que ejercen los centros comerciales sobre los consumidores.

Ventas

conceptos, planificación y estrategias

Atención al cliente

Con este curso aprenderás cómo tratar de forma correcta y eficaz a tus clientes, qué expresan las diferentes actitudes y cómo solventar las objeciones que te puedan presentar