Logotipo librería Marcial Pons
Customer service

Customer service
a practical approach

  • ISBN: 9780135109311
  • Editorial: Pearson Alhambra
  • Lugar de la edición: London. Reino Unido
  • Edición número: 5th ed
  • Encuadernación: Rústica
  • Medidas: 23 cm
  • Nº Pág.: 129
  • Idiomas: Inglés

Papel: Rústica
33,23 €
Stock en librería. Envío en 24/48 horas

Resumen

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Resumen

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