The kids are alright

how the gamer generation is changing the workplace

Think video games are kids' stuff? Think again. According to authors John C. Beck and Mitchell Wade all those hours immersed in game culture have created masses of employees with unique attributes. This new generation that's ninety-million strong has an amazing ability to multitask ...

Assertiveness at work

a practical guide to handling awkward situations

"Assertiveness at Work" tackles the realities of modern business life the uncomfortable situations that can arise with flatter structures, tough workloads, demanding hours, and the need to exert influence across traditional boundaries. In these situations, successful people need assertiveness in order to achieve their goals ...

Managing investments

Managing organizational change

a multiple perspectives approach

Managing Organizational Change, by Palmer/Dunford/Akin, provides managers with an awareness of the issues involved in managing change, moving them beyond "one-best way" approaches and providing them with access to multiple perspectives that they can draw upon in order to enhance their success in ...

Customer service

building successful skills for the twenty-first century

CONTENTS Part ONE: THE PROFESSION CHAPTER 1 What Is Customer Service? CHAPTER 2 Contributing to the Service Culture Part TWO: SKILLS FOR SUCCESS CHAPTER 3 Positive Verbal Communication CHAPTER 4 Nonverbal Communication in Customer Service CHAPTER 5 Listening to the Customer CHAPTER 6 Customer Service ...

Corporate strategy

a resource-based approach

CORPORATE STRATEGY breaks the mold. It is a completely new course whose design has been honed over six years of teaching at the Harvard Business School. It presents, for the first time, a single consistent framework for the analysis of corporate-level strategy. Based on the ...

Strategic management of technological innovation

Strategic Management of Technology and Innovation, 1e by Melissa Schilling is the first truly comprehensive, rigorous and yet accessible text for the Technology Management course. Unlike existing books for this course, Schilling#s approach synthesizes the major research in the field, furnishing students with the ...

Strategic management

formulation,implementation, and control

Pearce and Robinson have retained high level of academic credibility and market-leading emphasis on strategic practice with this edition. This text continues to have strong support from longtime adopters and growing support in schools with a desire to provide straightforward treatment of strategic management with ...

Managing virtual projects

Managing a project can be stressful enough without the added difficulty of coordinating project members working from different sites or even continents! Managing Virtual Projects outlines techniques, practices, and products that are being effectively used by virtual project managers around the globe. With more projects ...

Fundamental methods of mathematical economics

It has been twenty years since the last edition of this classic book. Kevin Wainwright (British Columbia University and Simon Fraser University), a long time user of the text, has executed the perfect revision: he has updated examples, applications and theory without changing the elegant ...

World out of balance

navigating global risks to seize competitive advantage

Business research methods

Industrial economics and organization

a european persepctive

Industrial Economics and Organisation: A European Perspective presents an authoritative account of both traditional and current theories in industrial economics. This new edition aims to capitalise on the key strengths of the first edition while bringing this edition up to date. It has done so ...

Corporate finance

Marketing research

Financial institutions management

a risk management approach

Saunders and Cornett's Financial Institutions Management: A Risk Management Approach 5/e focuses on managing return and risk in modern financial institutions. The central theme is that the risks faced by financial institutions managers and the methods and markets through which these risks are ...

Strategy

create and implement the best strategy for your business

The HR value proposition

The international best seller Human Resource Champions helped set the HR agenda for the 1990s and enabled HR professionals to become strategic partners in their organizations. But earning a seat at the executive table was only the beginning. Today's HR leaders must also bring ...

Why good companies go bad and how great managers remake them

The fox in the Henhouse

how privatization threatens democracy

The Fox in the Henhouse" takes an in-depth look at the growing practice of privatization - what it is, what it does to our society, and how we can stop it. Privatisation is one of the most important political and economic developments of our time, affecting ...