The theory and practice of training

This introduction provides a wide-ranging outline to the major instructional and training concepts, and their relationship to training in practice. Written with the newcomer to training in mind, it covers topics including the training and organizational environment, and learning principles.

Tales for change

using storytelling to develop people and organizations

The link between storytelling and the concept of change and transition is as old as some of the stories themselves. The frog turns into the handsome prince, the ugly duckling into a swan and Cinders into a princess. However, storytelling is not just the province ...

Making sense of change management

a complete guide to the Models, Tools and Techniques of Organizational

Written for academics and professionals alike, this book is an attempt to make change easier. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome, rather than a dreaded ...

Bridging the culture gap

a practical guide to international business communication

Careers and jobs in travel and tourism

Travel and tourism is one of the fastest growing sectors in the United Kingdom. Budget airlines, the Internet and the growth of specialist holidays have all helped create new opportunities for anyone wanting to work in the travel and tourism industry. Whether it's to ...

Reward management

a handbook of remuneration strategy and practice

This fifth edition of the bestselling Reward Management has been thoroughly revised and updated to bring it in line with the latest thinking. Taking a strategic approach to the subject, it addresses the wide gap that exists between theory and practice, focussing on the implications ...

Change management excellence

using the four intelligences for successful organizational change

Using the unique 'compass of the intelligences' (business, political, spiritual, emotional and creative), Intelligent Change Management shows the reader how to lead and navigate change in their organization. The compass is used to examine: the business context for change; the political environment and internal barriers ...

Key marketing skills

strategies, tools and techniques for marketing success

Key Marketing Skills is not just another "introduction to marketing": it is a practical guide that provides professionals and students with vital information on successfully applying marketing strategies. Containing many new and improved chapters, numerous updated case studies for each chapter, and a CD-ROM including ...

The top consultant

developing your skills for greater effectiveness

This highly-acclaimed handbook is a comprehensive guide for all consultants looking to become expert practitioners and provide a first- class service to their clients. In this fully revised new edition of what has become a standard text, Calvert Markham shows how consultants can develop their ...

Start up & run your own business

Consumer insight

how to use data and market research to get closer to your customer

Consumer Insight provides market researchers with knowledge of database marketing and Customer Relationship Marketing techniques. It comprehensively covers the classic areas that marketers focus on: knowing who and where your customers are, what they do, what they buy and what they would like to buy ...

The Ultimate CV Book

Write the perfect CV and get that Job.

Contents: Introduction 1. The Marks of a Great CV 2. Three Ways to Sum Yourself Up 3. The Basic Ingredients 4. The Ultimate CV 5. Writing the Basic CV 6. The Final Product 7. Is Your CV Computer-Friendly? 8. Cover Letters 9. What Do You ...

International marketing

strategy, planning, market entry and implementation

Divided into two parts, "Trading environment" and "organizing for international markets", the book covers topics such as: -International trade -Regional analysis techniques -Market research and market screening techniques -Entering international markets -Export methods -Global Products -Global pricing -International advertising

Managing transport operations

Descripción This work explains the wide range of skills demanded of transport managers, who must understand the economic, social, political and technical aspects of road, rail, air and sea transport, while ensuring that levels of safety and reliability are not compromised. This updated edition includes ...

Doing business with Poland

Descripción An appraisal of the economic and investment climate of Poland. This fourth edition offers an update on market potential in the key sectors and best practice advice on all aspects of investing in or trading with Poland. Data from the book and the web ...

Not bosses but leaders

Innovation

Harnessing creativity for business growth

OECD Economies and the world today 2003

trends, prospects and OECD statistics

Transport economics & policy

a practical analysis of performance, efficiency and marketing objectives

Intercultural management

Intercultural management is an emerging but increasingly crucial area of study. Essentially, intercultural management concerns itself with work forces that function in different cultural contexts. These differences can be either "external", where an organization operates across national and ethnic cultures, or "internal", where an organization ...